LAST UPDATED: 25TH AUGUST 2020
The Company, we make it our top priority world-class quality products and services to all customers around the world, and make it a part of our daily lives to make Eostre products
RETURNING/ EXCHANGING DAMAGED OR DEFECTIVE ITEMS
Damaged/wrong/faulty defective product can be returned, for a full refund, or exchanged within 14 days of receiving the product. After 15 days, damaged or defective products may not be returned, or exchanged and instead will be serviced under the Eostre Refund Policy. For returns, once the product has been reviewed by our Eostre Service Centre, and a full refund will be given within 7 business days of receiving the damaged or defective product. For exchanges, once the item has been reviewed by our Eostre Service Centre, a new product will be shipped out. Shipping fee for exchange products will be on our company.
RETURNING/ EXCHANGING INCORRECT ITEMS
If customer receives an incorrect product that’s been ordered through our website either a full refund will be given or an exchange for the correct item will be made only if the product is returned within 14 days of the order. In order to receive a full refund or exchange customer is responsible to contact us within 14 days of the delivered date with the original packaging. Once we review the order a full refund or an exchange for the correct product will be given within 7 business days from the date received. If customer open or use the incorrect product a 10% restocking fee plus shipping costs will be charged to the customer.
ALL OTHER RETURNS/ EXCHANGES
If the customer chooses to return an item that been used within 14 days of the delivered date, customer is responsible to contact us within the 14-day period. Customer is responsible for the shipping costs of the returned item regardless of any free shipping promotions. Once we’ve received the returned item and review it for any damages (dents, scratches, and other deformities), a 15% restocking fee will be charged to the customer. If the customer fails to contact us within the 7 days of the delivered date no refunds can be made.
If customer decides to cancel their order before the item is delivered, they will receive a full refund with no shipping costs. If customer cancels the order and the product has already been shipped the customer is responsible for all shipping’s costs and will have to contact us immediately to cancel and receive a full refund. If the cancelled item is returned is unboxed with any defects or damages, a 15% restock fee will be charged.
We will not ship any New or Serviced item to outside of Malaysia continent (Excluding China, Philippines and Singapore, Indonesia).